Terms and Conditions




  2. 2. The present document in conjunction with the order form and the other elements referred to therein, is intended to regulate the terms and conditions which will govern the provision of Services of the Online Shop of Basicflavours.com, http://www.Basicflavours.com, with registered address at Praça António Nobre Torre 6 - C, Santo António dos Cavaleiros - Frielas - Cidade Nova 2660-266 Loures., com sede na Praça António Nobre Torre 6 – C, Santo António dos Cavaleiros – Frielas – Cidade Nova 2660‑266 Loures.
  3. 3. The said service consists of the order of products divulged in the said virtual shop, as well as complementary information to the same.
  4. 4. Product orders must be made by Users aged 18 (eighteen) or over, all others require the authorisation of their legal representatives.
  5. 5. The data and information transmitted by the User shall enjoy full rights in force in the Portuguese legal system, recognising the same for electronic purchases, not being able to allege the lack of signature for breach of obligations assumed.




  2. 3. The Basicflavours.com will do everything possible so that the information presented does not contain typographical errors, which will be quickly corrected whenever they occur.
  3. 4. If you purchase a product with different characteristics to those presented online, you have the right to proceed to rescind the purchase contract under the applicable legal terms. on-line, tem o direito de proceder à resolução do contrato de compra nos termos legais aplicáveis.
  4. 5. The Basicflavours.com will do everything possible to send the totality of the products ordered.
  5. 6. In case of failure to comply with the contractual due to force majeure or unforeseeable causes Basicflavours.com undertakes to regularize the situation as soon as possible.
  6. 7. In case of rupture or the product is not available after the completion of the order, the customer will be notified by electronic mail (e-mail), presenting itself with the possibility to cancel the order with the respective refund, if already made the payment.
  7. 8. All information about price, products, specifications, promotional actions and services may be changed at any time by Basicflavours.com



  1. 1. All products and services sold in Basicflavours.com Online Shop are in accordance with Portuguese Law.
  2. 2. The Store has the appropriate levels of security, however Basicflavours. com will not be responsible for any damages suffered by the User and / or third parties, due to delays, interruptions, errors and suspensions of communications originating from factors beyond its control, including any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, the modems, the connection software or possible computer viruses or arising from downloading ("download") through the service of files infected or containing viruses or other properties that may affect the equipment of the User.download”) através do serviço de ficheiros infetados ou contendo vírus ou outras propriedades que possam afetar o equipamento do Utilizador.
  3. 3. Basicflavours.com can not be held responsible for damages caused by other anomalies that result in the inability to access the electronic site of the Online Shop for the purposes of consultation and respective orders and provision of the service.
  4. 4. The consultations of data and information made in the context of this Service, are presumed to have been made by the User, declining Basicflavours.com any liability arising from abuse or fraudulent use of information obtained.
  5. 5. Basicflavours.com will not be liable for any loss or damage caused by misuse of the Service which is not directly attributable to Basicflavours.com as intentional or grossly negligent.
  6. 6. Basicflavours.com shall not be liable for any loss or damage arising from any failure to comply with or improper compliance with the Service when not directly or indirectly attributable to Basicflavours.com's willful misconduct or gross negligence and shall not be liable for:
  7. 7. errors, omissions or other inaccuracies relating to the information made available through the Service;
  8. 8. damage caused through the fault of the User or a third party, including intellectual property infringements;

iii. non-fulfilment or defective fulfilment resulting from the occurrence of force majeure situations, i.e. external to Basicflavours.com and which cannot be controlled by Basicflavours.com, such as fire, power cuts, explosions, wars, riots, civil insurrections, governmental decisions, strikes, earthquakes, floods or other natural cataclysms and other situations not controllable by Basicflavours.com which prevent or impair the fulfilment of the obligations undertaken.

  1. 7. Basicflavours.com warrants that, except as provided above:

7.1. The Service is provided in an uninterrupted, secure and faultless manner;

7.2. the quality of products, services and information obtained through the Service meets the User's normal/reasonable expectations in relation to the contract;

7.3. material obtained in any way through the use of the Service is used at the User's own risk and the User shall be solely responsible for any damage to its computer system and equipment or any loss of data that results from such operation.

7.4 No advice or information, whether oral or written, obtained by the User from or through the Service will be covered by any guarantee that is not expressed in these General Conditions.



  1. 1. The User undertakes to:

1.1. provide correct personal data and addresses;

1.2. not use false identities;

1.3 Respect the order limits imposed.

  1. 2 . If any of the data provided in point 1.1. is incorrect or insufficient causing delays or impossibilities in processing the order, or possible non-delivery, the responsibility is the User, and Basicflavours.com disclaims any responsibility.
  2. 3 . If the consumer violates any of these obligations, Basicflavours.com reserves the right to eliminate future purchases, block access to the shop, cancel the supply of any other services provided simultaneously by Basicflavours.com to the same user.
  3. 4 . If the violation above is characterized as repeated Basicflavours.com reserves the right not to allow the User future access to any or any services provided by the same.
  4. 5 . It is expressly forbidden to use the products and services purchased for commercial purposes, including for the purpose of resale of goods.



  1. 1 . Basicflavours.com guarantees the confidentiality of all data provided by the Users.
  2. 2 . The personal data identified in the order form as being mandatory to provide are essential to the provision of the Service by Basicflavours.com.

2.1 The omission or inaccuracy of the data provided by the User are your sole responsibility and may lead to refusal to provide the Service by Basicflavours.com.

  1. 3 . The User's personal data will be processed and stored by computer and are intended to be used by Basicflavours.com in the context of the contractual and/or commercial relationship with the User.
  2. 4 . Under the terms of the applicable legislation, the User is guaranteed, free of charge, the right to access, rectify and update their personal data, directly or by written request, as well as the right to object to the use of the same for the purposes set out in the preceding paragraph, and to this end should contact the entity responsible for the processing of personal data https://www.one.com/
  3. 5 . The Internet is an open network, so the User's personal data, other personal information and all the content hosted in the Service may circulate on the network without security conditions, running the risk of being accessible and used by third parties not authorized for this purpose and Basicflavours.com cannot be held responsible for such access and/or use.



  1. 1 . At the request of the user may cancel your order on the site Basicflavours.com, in the orders section as long as it has not yet been processed.
  2. 2 . By unilateral decision of Basicflavours.com, it reserves the right not to process orders when it verifies some inconsistency in the personal data presented or observe misconduct on the part of the buyer.
  3. 3 . Basicflavours.com reserves the right not to process any order or refund in case of errors in values and / or characteristics of the products, when these arise from technical problems or errors alien to basicflavour.com.


Basicflavours.com will not return ordered foodstuffs, given their characteristics.


  1. 1 . The Store is a registered site and the Service provided by the site itself site and its contents, is the responsibility of Basicflavours.com.
  2. 2 . You acknowledge that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.
  3. 3 . You acknowledge that any content that appears in advertising, promotion or mention of any sponsor or advertiser is protected by the laws relating to copyright and related rights, the laws relating to industrial property and other laws for the protection of property, so that any use of such content may only occur under the express authorization of their owners.
  4. 4 . The User undertakes to fully respect the rights referred to in the previous paragraph, in particular by refraining from any acts that may violate the law or the aforementioned rights, such as the reproduction, commercialisation, transmission or making available to the public of these contents or any other unauthorised acts that have the same object.



  1. 1 . The User undertakes to comply with all applicable laws, in particular, not to practice or encourage the practice of illegal acts or offensive to good morals, such as sending unsolicited communications (spamming) in violation of the provisions of applicable legislation to the processing of personal data and advertising communications through automatic calling devices, and must also comply with the rules of use of the Service, under penalty of Basicflavours.com suspend or disable the Service under the terms provided in point
  2. 2 . You expressly acknowledge and agree that the IP Network is a public electronic communications network susceptible of use by several users, and as such, subject to overloads, so Basicflavours.com does not guarantee the provision of the Service without interruption, loss of information or delay.
  3. 3 . Basicflavours.com also does not guarantee the provision of the Service in situations of unpredictable overload of the systems in which it is supported or of force majeure (situations of an extraordinary or unpredictable nature, external to Basicflavours.com and which cannot be controlled by it).
  4. 4 . In case of interruption of the provision of the Service for reasons of unpredictable overload of the systems on which it is supported, Basicflavours.com undertakes to regularize its operation as soon as possible.



  1. 1 . Regardless of any prior or subsequent notice, Basicflavours.com may at any time, in its sole discretion, discontinue making the Service and or part of the Service available to any or all Users.
  2. 2 . Basicflavours.com also reserves the right to immediately suspend or terminate access to the Service in the following cases:

2.1. when the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;

2.2. when Basicflavours.com ceases the access to the Shop, with a prior notice of 15 days on the date of termination.

  1. 3 . The suspension or termination of the Service by [NAME], pursuant to the preceding paragraphs, does not imply the right of the User or third parties to any compensation or other compensation, and Basicflavours.com not be liable or in any way burdened, for any consequence resulting from the suspension, cancellation, cancellation of the Service.
  2. 4 . In the situations described above, Basicflavours.com will communicate to the User, in advance so that the User can, if desired, safeguard the contents of your viewing area of orders within 3 (three) working days from the sending of e-mail or availability of information on the homepage of the Service.



  1. 1 . Without prejudice to other forms of communication provided for in these General Conditions, notifications to the User that relate to the Service, including any amendments to these General Conditions, may be made to the User's email address, by SMS or telephone contact.
  2. 2 . The User agrees to receive any and all communications and/or notifications related to the Online Store, to the address, contact phone number and or electronic mail address ("email") indicated in the order process.
  3. 3 . At any time, you can request not to receive these communications and/or notifications through the Contact Form or through the option "Do not receive the Newsletter" included in each Newsletter.



  1. 1 . Without prejudice to the following paragraph, Basicflavours.com may change the Service and / or the technical conditions of provision of the same, as well as their rules of use, and must disclose to the User such changes with a minimum notice of 15 (fifteen) days.
  2. 2 . The version in each moment in force of these General Conditions and its annexes are available on the website http://www.Basicflavours.com



  1. 1 . Whenever Basicflavours.com deems necessary or convenient to optimize the browsing experience and / or improve connectivity conditions, it may reformulate remotely the network settings.
  2. 2 . Without prejudice to the following paragraphs, and taking into account the innovative nature of the Service and technological developments that may be subject, Basicflavours.com may change the technical settings of the same whenever it deems appropriate to adapt to possible technological developments.
  3. 3 . Basicflavours.com does not guarantee however to the User the realization of any upgrades or improvements in the Service.
  4. 4 . Some updates (upgrades) or new features of the Service may be available upon payment of the User and / or subscription by the User, the Specific Conditions of use.upgrades) ou novas funcionalidades do Serviço poderão ser disponibilizadas mediante pagamento do Utilizador e/ou subscrição, pelo mesmo, de Condições Específicas de utilização.



  1. 1 . The User may submit any contractual disputes to arbitration and mediation mechanisms that are or will be legally constituted, as well as complain to Basicflavours.com of acts and omissions that violate the legal provisions applicable to the acquisition of goods.
  2. 2 . The complaint must be filed within a maximum of 30 (thirty) days from the knowledge of the facts by the User and will be recorded in the information systems of Basicflavours.com that shall decide the complaint and notify the person concerned within 30 (thirty) days from the date of receipt.



The contract is governed by Portuguese law.

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